Important Information Regarding Your Dental Insurance

We are pleased to inform our valued patients that we continue to accept a majority of PPO dental insurance plans.However, please note that as of [Waiting on specific date from Cigna and MetLife still], our office will no longer be in-network with Cigna and MetLife. We want to assure our patients with Cigna and MetLife that you can still continue to receive excellent dental care at our practice! While we will be considered an out-of-network provider for these plans, your insurance will still likely provide out-of-network benefits that can help cover your treatment costs. We value you as a patient and are committed to making your care as seamless as possible.

 

Important Note Regarding Cigna and MetLife:

We want to be transparent with you regarding our network participation with Cigna and MetLife. Our office vigorously explored all options to remain in-network with both Cigna and MetLife. However, due to rising operational costs, increasing inflation, and their inability to meet our practice's needs to ensure the continued delivery of high-quality care, we were unfortunately left with no other option but to discontinue accepting these insurances on an in-network basis. We made this difficult decision to ensure we can continue to provide you with the exceptional dental care you deserve.

 

Important Update Regarding Payment:

Please be aware that as an out-of-network provider, there will be a slight change in our payment procedure for patients with Cigna and MetLife. 

On the day of your treatment, payment for services will be due at the time of your appointment.

 

Frequently Asked Questions:

 

How will I get reimbursed by my insurance?

Don't worry, we will still handle the insurance claim submission for you! After your payment, our office will promptly submit all necessary information and claims to your insurance company. Your insurance will then process the claim based on your out-of-network benefits, and they will send you a reimbursement check directly in the mail for the portion of the services covered by your plan. The amount you receive will depend on your specific insurance plan's out-of-network benefits.

 

Will I still be able to see you after my insurance changes? Yes! We are happy to continue providing you with our dental services. While we may no longer be in-network with Cigna and MetLife, we still welcome you as an out-of-network patient.

 

What does "out-of-network" mean for me? Being "out-of-network" means that we don't have a specific contract with your insurance company. However, most dental insurance plans still offer out-of-network benefits, which can help cover all or a portion of your treatment costs.

 

Will my insurance still cover some of the costs? In most cases, yes! Your insurance plan likely has out-of-network benefits. The reimbursement rates for out-of-network services can vary depending on your specific plan.

 

How can I verify if you are in-network with my current insurance? The best way to verify our network status is to contact your insurance carrier directly. You can usually find their phone number on your insurance card. Ask them if [Dr. Patrick Hannaway or Premier Dental Health at Eagle Bend] is listed as an in-network provider under your specific plan.

 

What if I can't get the information I need from my insurance company? If you have difficulty getting the information you need from your insurance carrier, please don't hesitate to call our office at 303-617-0303. Our team will do our best to assist you with the information we have.

 

Will I need to submit my own insurance claims? No, you don't! Just like before, our office will continue to submit all claims to your insurance company on your behalf. We want to make this transition as easy as possible for you, so you don't need to worry about any extra paperwork.

 

How will the billing process work now? As mentioned above, payment for services will be due at the time of your appointment. We will then submit the claim to your insurance, and they will send you a reimbursement check directly. We will provide you with a clear explanation of your estimated costs beforehand.

 

Will my out-of-pocket costs be higher? It's possible that your initial out-of-pocket expense on the day of service will be higher. However, you will then receive reimbursement from your insurance based on your out-of-network benefits. We strive to be transparent about our fees and will discuss your treatment plan and estimated costs with you before any procedures are done.

 

Can you help me understand my new insurance benefits? While we are not experts on the specifics of every insurance plan, we can help you understand the documentation we provide for billing. We encourage you to contact your insurance provider directly to get detailed information about your out-of-network benefits and coverage. Their phone number is usually listed on your insurance card.

 

What if I have further questions? Please don't hesitate to contact our office at 303-617-0303 or reply to this email. Our friendly team is here to answer any additional questions you may have and help you navigate this transition. 

 

We appreciate your continued trust in our practice and look forward to seeing you soon!